Want to connect with us about a potential partnership, community event or innovation in the coffee sector?
Please use the below information as a guide to best direct your enquiry.
If you’re looking for where to purchase our tools, please refer to our Resellers page. Click the menu, select ‘Where to Purchase’ and fill in the details of which product you want, and where.
If a reseller is not located in your country, please contact the closest reseller to you. We are unable to do direct sales.
If you are having a technical issue with any other Nucleus Coffee Tools equipment, please first contact the reseller from whom you purchased it. You can find a list of our global LINK service centres here.
If your reseller has not resolved your issue, you can contact the Nucleus Coffee Tools team for technical support, advice and help. We also recommend that you use our FAQs to resolve any issues before submitting a request for support.
If your enquiry is directly related to the LINK sample roaster – including errors and guides to usage – we advise you to observe the product page for guides on Maintenance, Usage and FAQs. Use this form to contact us about the LINK sample roaster.
Use this form to contact us about all other products, including NCD, NCD Pulse, Paragon, and more.
To address warranty-related concerns, or wish to replace parts or accessories, please first contact the distributor or service from whom you purchased the product. You can find a list of our global LINK service centres here.
If your reseller has not resolved your issue, you can contact the Nucleus Coffee Tools team for technical support, advice and help. We also recommend that you use our FAQs to resolve any issues before submitting a request for support.
Use this form to contact us about the LINK sample roaster.
Use this form to contact us about all other products, including NCD, NCD Pulse, Paragon, and more.
If you are looking to become a reseller or distributor of Nucleus Coffee Tools’ products, we’d love to hear from you.
Please fill out the contact form on this page, not the below form.
If you have an enquiry relating to press matters or for our marketing team, please fill out the below form.
Please note that any enquiries identified as spam will be immediately deleted.
If your enquiry is related to our Sponsorship Program or community events, we encourage you to contact us via our Sponsorship and Events page – not the form below.
Ready to connect?
If you have read through the above information, please use the forms below to get in touch with us.
We look forward to hearing from you.