Warranty claims

Warranty Policy

We take pride in producing innovative tools for coffee professionals and stand behind the quality of our products. Please read the following warranty terms to understand your coverage and how to make a claim.

Limited Warranty Coverage

All Nucleus Coffee Tools products come with a 1-year limited warranty from the date of original purchase. This warranty covers:

  • Defects in materials

  • Manufacturing faults

  • Issues arising under normal, intended use

This warranty does not cover:

  • Damage due to misuse, neglect, or improper maintenance

  • Normal wear and tear or cosmetic damage

  • Unauthorised repairs or modifications

  • Use of the product outside its intended application

  • Incidental or consequential losses (e.g. time, income, or inconvenience)

Product Registration

Select Nucleus Coffee Tools products include an option to register your purchase online.

Product registration is not required to activate your warranty, but it:

  • Helps validate your ownership

  • Speeds up any future warranty claim process

We encourage all customers to register their product upon purchase for a smoother experience. To do so, please visit the product page (eg. www.nucleuscoffeetools.com/link for the LINK sample roaster).

How to make a Warranty Claim

Nucleus Coffee Tools does not sell products directly. All warranty claims must be processed through the authorised distributor or reseller from whom you purchased the product.

To submit a claim, contact your reseller and provide:

  • A copy of your purchase receipt or invoice

  • Product serial number (if available)

  • Description of the issue

  • Supporting images or videos, if applicable

Your reseller will coordinate with Nucleus Coffee Tools to assess the issue. If the fault is covered under warranty, we will, at our discretion, repair or replace the product.

Please note: Products may be inspected prior to approval, and our liability will never exceed the original purchase price.

Additional Information

  • The warranty applies only to the original purchaser and is non-transferable.

  • This policy does not override any consumer rights available to you under local laws.

  • For general warranty enquiries, please contact our team via our Contact Page.